FAQs
Below are our most Frequently Asked Questions
We hope they will solve any questions you may have!
About the Store
Who are you, and why should I shop here?
We are DecksyGames, a small team creating big fun, our mission is to make games that bring people together to laugh, compete and connect.
Our games are created with originality and you wont find that anywhere else.
Are your products sustainably made or eco-friendly?
Sustainability is important to us! We’re committed to
minimizing our environmental impact and making eco-friendly choices wherever
possible. Here’s what we do to promote sustainability:
- Materials: Many of our products are made using sustainable or recycled materials.
- Packaging: We strive to use minimal and recyclable packaging to reduce waste.
- Production Practices: We partner with suppliers who follow ethical and environmentally responsible manufacturing processes.
While we’re always looking to improve, we’re proud of the
steps we’ve taken so far. If you’d like more details about a specific product or our sustainability efforts, feel free to contact us—we’re happy to share!
Do you have a loyalty or rewards program?
Not yet, but stay tuned! We’re working on launching a loyalty or rewards program to thank our amazing customers for their support.
Once it’s live, you’ll be able to earn points for purchases, referrals, or other activities, which you can redeem for discounts, exclusive products, or special perks.
Sign up for our newsletter or follow us @DecksyGames on Instagram, TikTok & X to be the first to know when our program launches—we can’t wait to reward you!
What’s the most popular product in your store?
Without a doubt, our most popular product is Colur’d—and for good reason! 🎉 It’s the heart of our store and loved by customers for its innovative gameplay & vibrant design, offering unmatched fun!
If you haven’t experienced Colur’d yet, now’s the perfect time to join the fun. Don’t just take our word for it—check out what others are saying in the reviews!
Shipping & Delivery
How much does shipping cost?
Shipping costs vary depending on your location and the shipping method chosen at checkout. We offer the
following options:
Standard UK Shipping: £3.99
International EU Shipping £4.99
Free Shipping: We offer free shipping worldwide for all orders over £40 or when we have a limited time offer!
You’ll see the exact shipping cost before completing your
purchase. For more details, visit our Shipping Policy
Do you ship internationally?
Yes, we do! We ship to customers worldwide🌍, ensuring that no matter where you are, you can enjoy our products. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
If you have questions about shipping to your country, feel free to contact us—we’re happy to help!
What should I do if my order is delayed or lost?
We understand how frustrating delays or lost packages can
be, and we’re here to help! If your order is delayed, we recommend the following steps:
Check the tracking information: Use the tracking number provided in your shipping confirmation email for the latest updates.
Contact the carrier: Sometimes the carrier may have additional insights about the status of your package.
If your order is lost or hasn’t arrived within the estimated
delivery time, please reach out to us at DecksyGames@Gmail.com. Be sure to include your order number, and we’ll work quickly to resolve the issue.
Whether that means locating the package, reshipping the order, or providing a refund if necessary.
Your satisfaction is our priority!
Returns & Refunds
What is your return and refund policy?
We want you to love your purchase! If you’re not completely satisfied, we accept returns and offer refunds under the following conditions:
Eligibility:
- Items must be returned within 14 days of delivery.
- Products must be in their original condition.
How to Initiate a Return:
- Contact us at DecksyGames@gmail.com with your order number and the reason for the return.
- Once approved, you’ll receive instructions on where to send your item.
Refund Process:
- Refunds are issued to your original payment method within "7–10 business days" after we’ve received and inspected the return, please note some banks may take longer to process the refund.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
We’re here to make the process as smooth as possible. If you
have questions, don’t hesitate to reach out!
Can I return or exchange opened products?
We understand that sometimes you need to open a product to
decide if it’s right for you! Here’s our policy:
Returns for Opened Products: If the product is gently used and in resalable condition, we may accept the return within 14 days of delivery.
Exchanges:
Opened products in acceptable condition can often be exchanged for a different size, colour, or similar item.
If you’re unsure about whether your item qualifies, feel
free to reach out to us at Contact Us and we’ll be happy to help!
What if my product arrives damaged or defective?
We’re sorry to hear your product didn’t arrive in perfect
condition! If your item is damaged or defective, please follow these steps:
Contact Us Promptly: Contact us at DecksyGames@Gmail.com
within 7 days of receiving your order.
- Provide Details: Include your order number, a brief description of the issue,
and clear photos of the damaged or defective item and packaging. - Resolution:
Once we verify the issue, we’ll offer a replacement, refund, or store credit—whatever works best for you.
Your satisfaction is our top priority, and we’ll make it
right as quickly as possible!
Payment & Security
What payment methods do you accept?
We accept a variety of secure payment methods to make your
shopping experience as convenient as possible:
- Credit/Debit Cards: Visa, Mastercard, American Express, and Discover
- Digital Wallets: Apple Pay, Google Pay, PayPal
All payments are processed securely, and your information is always protected. If you have any issues with payment, feel free to Contact Us.
Is my payment information secure?
Absolutely! Your payment security is our top priority. We
use industry-standard encryption and secure payment gateways to ensure your
information is always protected.
Our website is secured with SSL encryption, which safeguards your personal and payment details.
We do not store your payment information; all transactions are processed through trusted third-party providers like PayPal, ApplePay or ShopPay"
Our payment partners are PCI-compliant, meaning they adhere to the highest security standards.
If you have any questions or concerns about payment
security, don’t hesitate to reach out to us at Contact Us
Can I use discount codes at checkout?
Absolutely! Using a discount code at checkout is easy:
Add your desired items to your cart.
On the checkout page, you’ll see a field labelled "Discount Code"
Enter your code and click "Apply." The discount will be
automatically applied to your total.
A Few Notes:
Discount codes cannot be combined unless otherwise stated.
Some codes may have restrictions, such as a minimum purchase amount or expiration date.
If your code isn’t working, double-check the terms or Contact Us for assistance.
Enjoy your savings, and happy shopping!
Do you offer installment payment options?
At this time, we do not offer installment payment options.
However, we’re always exploring ways to enhance your shopping experience, so
this might be something we introduce in the future!
If you’d like to stay updated on any new payment options, be
sure to subscribe to our newsletter or follow us on Instagram & TikTok.
Product Care & Use
Are your products safe for children and pets?
The safety of your loved ones is our priority! Many of our
products are designed with safety in mind, but we recommend reviewing the
following:
Children:
Products labelled as “child-safe” have been tested for safety.
Some items, such as small parts or delicate materials, may pose a choking hazard and are not suitable for children under 2 years old.
Pets:
For pet-friendly products, we ensure they are free from harmful chemicals and designed with durability in mind.
Certain items may not be suitable for unsupervised use or for pets prone to chewing.
If you’re unsure about a specific product, feel free to
reach out to us.
We’re happy to provide more details to ensure everyone’s safety!
Do your card games come with instructions?
Yes, they do! Each card game comes with a detailed
instruction manual to guide you through the rules and gameplay. Whether you're
a beginner or an experienced player, the instructions are designed to be clear
and easy to follow.
If you ever misplace your instructions or need further
clarification, you can also access digital copies or video tutorials on our Website
& Social Media!
We want you to focus on having fun, so don’t hesitate to
reach out if you have any questions!
Can I replace lost or damaged cards from a game?
We understand that accidents happen! While we don’t sell individual replacement
cards, we’re happy to help. Contact us at [insert email] with details about the
game and the specific card(s) you’re missing or that are damaged.
What should I do if I receive the wrong product?
We’re so sorry for the mix-up! If you receive the wrong
product, please follow these steps:
Contact Us: Reach out to us at our email available here as soon as you can.
Provide Details: Include your order number, a description of the item you received, and, if possible, a photo to help us resolve the issue quickly.
Resolution: Once we verify the issue, we’ll send you the correct product right away.
We’ll also provide instructions on where to return the incorrect item at no cost to you.
Your satisfaction is our priority, and we’ll work to make
things right as soon as possible!
Our Games
Do you have tips & tricks to play?
Of course! we've mastered each game and regularly post tips/tricks on our social media! as well other entertaining content.
Colur'd; Everything You Need to Know
There is an instruction card in every pack of the game but we know how it goes, so we've got a back up! click HERE to see our digital copy plus all other relevant information.
Is there any other card games?
Currently, we only have Colur'd in our line up.. but that won't be the case forever! we have multiple NEW card games releasing for all our fun seekers and it doesn't stop there..
Keep your eyes peeled for products that don't start with card and end with games👀
Didn't find what you was looking for?
If you require further assistance, please refer to our contact page. Our team is always ready to assist.